We are taking every measure to help stop the spread of COVID-19

March 20, 2020

Dear Customer,

In response to the global outbreak of COVID-19, and in line with our commitment to the health and safety of our associates, customers, partners and their families, we at Al-Futtaim Automall would like to reiterate that we are dedicated to continue serving our customers with the same level of quality they are used to.

In view of the announcement issued on April 4th by Dubai’s Supreme Committee of Crisis and Disaster Management on the extension of the sterilization programme for 24 hours and the movement restrictions as of April 5th 2020, and in line with our commitment to the health and safety of our community, we at Al-Futtaim Automall, have taken the following decisions:

  • All our car showrooms in Dubai will be closed as of April 5th, 2020, for a renewable period of two weeks if needed.
  • Our service centres in Dubai will continue to support our Aftersales customers from 9.30 am to 2pm, daily except for Fridays.

We are strictly adhering to the health and safety directives implemented by the UAE Ministry of Health & Prevention (MoHAP) and the Dubai Health Authority (DHA) and have so far taken necessary measures to protect all internal and external stakeholders against contamination.

These include:

  • Disinfection of all areas across all our properties
  • Sanitization of the interior and exterior of our vehicles on display, as well as customers’ vehicles, which we deliver and service.
  • Placing hand sanitizers for our guests at all entry and exits
  • Implementation of additional hygiene and cleaning trainings for our housekeeping teams.

We encourage our employees and customers to refer to official sources to obtain information on the situation and abide by the guidelines set by the UAE health authorities in their effort to contain the outbreak.

Please feel free to contact us through 600567005 for any further clarifications.

Stay safe and best regards,

Ralph Howie

Managing Director - Al-Futtaim Automall