Frequently Asked Questions
Why should I buy a car from Al-Futtaim Automall?
Al-Futtaim Automall is the UAE’s leader for buying, selling, maintaining and repairing used cars. We always aim to offer great value for money and offer trustworthy advice to give you peace of mind. There is a car for every budget in our stock, and our friendly sales team will help find the right vehicle for you. We pride ourselves on quality, maintaining this by ensuring our cars undergo a 99-point vehicle inspection, with any issues fully rectified before it goes on sale. To further back this up, each vehicle comes with a one-year warranty, a mileage authentication certificate and with a 7-day money back guarantee.
Does Al-Futtaim Automall buy and sell all makes and models of used cars?
We do, to give you more choice. We always stock a good range of vehicles from all brands. We also buy and sell passenger cars across all categories i.e. 4x4’s, saloon cars, hatchbacks, sports cars etc.
Where does Al-Futtaim Automall get its stock from?
The cars we sell come from our current customers in the GCC region. This includes private motorists who trade-in their car when buying another high-quality used car from us. Others come from trusted car rental businesses, government institutions, and business fleet owners that want to sell and upgrade.
Does Al-Futtaim Automall offer finance?
We do offer finance through our partnerships with many leading UAE banks and other financial providers, for used cars up to eight years old. Because of our scale, we enjoy the most competitive rates available in the market. Bank terms and conditions apply.
Will my Al-Futtaim Automall car come with a warranty?
Yes. Every car we sell, comes with a 12-month / 20,000-kilometer warranty (whichever comes first) from the date of delivery. If the remaining manufacturer warranty covers you for longer than this, it is transferred to you. For peace of mind, you can also extend the warranty up to three years or 60,000 kilometers for an additional charge. Terms and conditions apply.
What does the warranty cover?
Our warranty will cover the cost to replace or repair any faulty part that is caused by poor materials or workmanship during normal use. However, this doesn’t include normal wear and tear of parts.
Is the warranty transferable if I sell my car?
As the warranty is between Al-Futtaim Automall and you, it cannot be transferred to another car, as selling the vehicle makes it invalid.
What is an accident car?
An ‘accident car’ is a vehicle that has been involved in a collision which has caused a major damage to the main chassis or frame. We do not sell accident cars at any of our retail sites.
How does the 7-Day Money Back Guarantee work?
All Automall cars come with a 7-day Money Back Guarantee feature. If you decide you don't like the car within 7 days from the date of delivery, just give us a call to set up an exchange or a return. In case of a refund, you will be refunded the price you paid for the vehicle, excluding some non-refundable charges.
To know more about the 7-day money back guarantee terms and conditions, please reach out to us on 600567005 and we will be happy to assist.
Do you ever partly or completely repaint cars before they go on sale?
We inspect every car inside and out to see what work is needed to return it to showroom condition. Sometimes this means making minor repairs to scratches on the body, or a complete respray in our state-of-the-art paint booths. This work is always completed by one of our skilled, fully trained aftersales technicians.
If a car has been repainted, does this mean it was involved in an accident?
Not always. Small scratches and dents are unavoidable, and sometimes a complete respray is the only way to return a car to showroom condition before we put it on sale.
Will my car come with new tires?
Not necessarily. We replace the four main tires if the tread depth is less than 3.0 mm and/or if they are more than four years old as per DOT. The spare tire is replaced if it does not meet the approved RTA standards.
Does each car you stock come with new brake pads and brake discs?
We will inspect the brake pads and discs during our pre-sale 99-point inspection and replace them if the thickness is below the vehicle manufacturer guidelines.
What does an Al-Futtaim Automall service check cover?
Alongside a routine service, we will complete checks across the rest of the car to look for faults that need repairing. We will also make sure that everything is working as it should be for your peace of mind.
How do I book a car?
You can use the simplified car search option to create a wish-list of cars suiting your requirement. Using the advanced search criteria will help you narrow down your search and help you choose the right car for you. You can then choose whether you’d like to buy the car outright, apply for car finance and/or trade-in your existing car. You can use our online payment system to reserve your car instantly or pay in full to complete your purchase online.
Can I view the car in person?
Yes, you can. We encourage our customers to check the car in-depth, test-drive it to understand if it is the right car for you. You may also request the sales team to share a fully customized video of the car you short-listed, to get a detailed view of the car. This will assist you in your decision making.
If I Pay A Deposit On A Car, Can It Be Refunded?
All online vehicle reservations are subject to viewing. Upon viewing, if you’re not satisfied with the vehicle for whatever reason, your online deposit is fully refundable. Alternatively, you can transfer the online deposit for any other vehicle of your choice.